Technical Support
From Pre-Sales To Post-Deployment, We’re With You
Our in-house technical team provides hands-on support, helping clients navigate complex system requirements and overcome implementation challenges. We offer troubleshooting, configuration assistance, and training to ensure your system runs efficiently and reliably. We’re not just a supplier, we’re an extension of your engineering and operations team.
Why Choose Us
At LHS, our commitment doesn’t end with product delivery, it begins with expert guidance and continues through every phase of deployment. From pre-sales consultations to hands-on support and post-installation troubleshooting, we work as an extension of your technical team. Whether you need training, validation, or escalation support, our knowledgeable staff ensures your system performs reliably and your team is always equipped to succeed.
Pre-Sales Technical Consultation
Get expert guidance before you commit, ensuring the right solution from the start.
Troubleshooting And On-Site Support
Hands-on technical help to solve issues quickly and minimize downtime.
End-User Training And Product Education
Empower your team with knowledge to maximize system efficiency and uptime.
Functional Demo Room For Validation And Learning
Explore real-world setups and test configurations before deployment.
Post-Sales Technical Support And Escalation
Ongoing help after delivery, with a clear path to advanced support if needed.
Frequently Asked Questions (FAQs)
1. What kind of support is available after the product is delivered?
We offer full post-sales technical support including troubleshooting, configuration guidance, and assistance with system integration to ensure everything runs smoothly after deployment.
2. How do I reach the technical support team if I encounter an issue?
You can contact our in-house support team via phone, email, or our support portal. For urgent cases, on-site support may be arranged where applicable.
3. Do you provide training for system operation and maintenance?
Yes, we offer end-user training sessions and product education to help your team operate and maintain the system confidently and efficiently.
4. What is the escalation process if an issue is not resolved promptly?
If initial troubleshooting does not resolve the issue, we escalate the case to our senior technical engineers and product specialists to ensure a timely and effective resolution.
5. Is there support during the pre-sales stage?
Yes, we provide pre-sales technical consultation to help you choose the right solutions based on your system requirements and budget.
Contact Us
Feel free to contact us to learn more about our services. Our team will get back to you as soon as possible.